[Coursera] Technical Support Fundamentals

Coursera – Technical Support Fundamentals [FCO]



Gain insight into a topic and learn the fundamentals



Build your Support and Operations expertise

This course is part of the Google IT Support Professional Certificate
When you enroll in this course, you’ll also be enrolled in this Professional Certificate.

– Learn new concepts from industry experts
– Gain a foundational understanding of a subject or tool
– Develop job-relevant skills with hands-on projects
– Earn a shareable career certificate from Google


There are 6 modules in this course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program.

By the end of this course, you’ll be able to:
● understand how the binary system works
● assemble a computer from scratch
● choose and install an operating system on a computer
● understand what the Internet is, how it works, and the impact it has in the modern world
● learn how applications are created and how they work under the hood of a computer
● utilize common problem-solving methodologies and soft skills in an Information Technology setting


Skills you will gain

– Binary Code
– Customer Support
– Linux
– Troubleshooting



Google Career Certificates are part of Grow with Google, an initiative that draws on Google’s 20-year history of building products, platforms, and services that help people and businesses grow. Through programs like these, we aim to help everyone– those who make up the workforce of today and the students who will drive the workforce of tomorrow – access the best of Google’s training and tools to grow their skills, careers, and businesses.

Offered by Google


General Info:

Author(s): Google Career Certificates
Language: English
Updated: 6/2023
Videos Duration: 21h
Course Source: https://www.coursera.org/learn/technical-support-fundamentals


Size: 2.40GB

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